Closed
Chalk rocks on pavement
Sent to Buckinghamshire Council 2 weeks, 3 days, 13 hours, 11 minutes later. FixMyStreet ref: 8231019.
My previous report was closed today 8183008 - quite Incredulously Bucks Highways emailed me and the following is extracted “ We have fully investigated this report, however, we have been unable to identify any issues with the footpath/pavement in the area plotted on the map.” This is deeply troubling that a public body would be quite so ludicrous and unhelpful. My report stated clearly what the issue was, today I have taken over 12 photos of debris on the pavement including a video. I am unable to attach more than three photos but the sheer contempt shown to my previous report is shocking. I refute any inspection has taken place. Please send me an email with your name and department if you close this again without action so I can reference this in my escalation. The pavement is littered with sharp shards of tarmac which are being flicked off the A4010 as the surface breaks up, when you “inspect” the area, take a broom and shovel and clear the pathway up - 100 metres in both directions of my marker. Disgrace.
Updates
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The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.
There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy.
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Update
We have reviewed the issue reported and have amended the category; this will ensure your report is directed to the most appropriate team at the council.
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The report has been passed to the Highway Officer, who will carry out an inspection of the issue within 10 working days, emergency defects will be corrected or made safe at the time of the inspection, if reasonably practicable to do so. In this context, making safe may constitute displaying warning notices, coning‐off or fencing‐off to protect the public from the defect or other suitable action. If the inspection team cannot make safe the defect at the time of inspection, then they will instigate the relevant emergency call procedures to ensure appropriate resources are mobilised to make the defect safe.
There may also be occasions when the issue reported will not be repaired as it has been classified as a minor defect and does not pose any risk to either the safety or the integrity of the highway, these are called minimum recording levels as specified in our Highways Safety Inspection Policy in these cases no action will be taken.
During winter months we receive a very high number of reports regarding potholes or a poor road surface, it's easy to assume that potholes are formed due to roads being poorly maintained but that is not usually the case. There are many factors that can cause potholes, particularly during the winter months when water seeps in through cracks in the road surface, collecting underneath and when the water freezes, it expands and creates cracks in the road surface. Our priority is always the safety of road users, so in some cases during busy periods a permanent repair is not always possible immediately. However, temporary repairs are a way to ensure the area is safe until such times as we can return to make a permanent repair.
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The customer who made this report has received a communication privately from us
This report is now closed to updates from the public. You can make a new report in the same location.