Tree roots lifting pavement, damaging road and garden wall

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 17:13, Tue 1 April 2025

• Thank you for your report. Would you like Bromley's insurance section to contact you by email? The footway report will be past on to our Highways section Thank you

  Posted by Bromley Council at 11:33, Thu 3 April 2025

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 17:21, Fri 4 April 2025

• Yes please contact me by email

  Posted anonymously at 12:59, Tue 15 April 2025

• We have passed you details to our Insurance Section.

  Please note if you believe a Council-maintained tree is causing damage to your property you can also complete an online claim form. Bromley currently have a shared Insurance Service with Sutton Council, the claim form can be completed and submitted via Sutton’s website: https://www.sutton.gov.uk/ w/ insurance-service-claim-information

  Posted by Bromley Council at 17:12, Tue 15 April 2025

• Repairs to the footway have been planned to commence in May. Thank you for your patience.

  Posted by Bromley Council at 11:49, Wed 16 April 2025

• Further works are necessary to resolve the issue and have been scheduled for action.

  Posted by Bromley Council at 11:32, Tue 22 April 2025

• When will the remedial works be carried out? The tree is out of control and desperately needs pruning.

  Posted anonymously at 07:45, Wed 28 May 2025

• Your report is being investigated further. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  Posted by Bromley Council at 18:30, Sat 31 May 2025

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 14:42, Mon 2 June 2025

• Thank you for your report,

  Tree pruning will be carried out within five weeks.

  Thank you

  State changed to: No further action

  Posted by Bromley Council at 14:45, Mon 2 June 2025

• Further works are necessary to resolve the issue and have been scheduled for action.

  State changed to: In progress

  Posted by Bromley Council at 15:41, Mon 2 June 2025

• Footway repairs are due to commence week commencing 9th June. Thank you for your patience.

  Posted by Bromley Council at 17:47, Mon 2 June 2025

• Appropriate action has been taken to resolve the issue.

  State changed to: Fixed

  Posted by Bromley Council at 07:48, Wed 11 June 2025

• Footway repairs have been done but tree pruning has not yet been carried out

  State changed to: Open

  Posted anonymously at 11:14, Thu 12 June 2025

• There is no work scheduled to prune the tree. Please see our Tree Management Strategy policies 2 & 3 which sets out when we will and will not prune trees. https://www.bromley.gov.uk/ environment-planning/ bromley%E2%80%99s-tree-management-strategy-policies

  State changed to: Closed

  Posted by Bromley Council at 10:34, Thu 19 June 2025

• You stated on 2nd June that tree pruning would be carried out within 5 weeks. A few weeks ago on 19th June, a person from the council came to prune the tree and he stated he was there to do a 30% reduction however he could not complete it on that day because of a car parked underneath it. I know this because he knocked on my door. He said he would come back another day but it would definitely be pruned. Now you are saying it isn't scheduled. What is going on here? Why was no attempt made to come back on a different day? Why was the area not blocked off with cones beforehand?

  The tree is extremely overgrown, considerably more so than any other on the street, and is very disruptive to anyone using the footpath. In addition it is actively causing damage to my property that is worsening. Please provide me with a direct contact in your environmental planning department so that I can lodge a formal complaint around your tree pruning schedule, and the fact that you promised work to the tree which you then changed your mind on when it was unable to go ahead initially.

  State changed to: Open

  Posted anonymously at 07:55, Fri 11 July 2025

• Sorry for the conflicting responses. We can confirm that there is work scheduled to to this tree. Our contractor will reattend and complete the work.

  Posted by Bromley Council at 09:29, Thu 17 July 2025

• Our contractor has been notified to take the appropriate action.

  State changed to: In progress

  Posted by Bromley Council at 16:03, Fri 25 July 2025

• Please confirm when the tree works will take place, it has been months since you stated that they would and the problem continues to get worse. Please also provide me with a direct contact in the council's environmental planning department so that I can have some accountability.

  Posted anonymously at 09:50, Fri 22 August 2025

• Thank you for your continued patience. Our contractor's have experienced issues with parked cars at this location preventing access to the tree. They will attend again within the next 14 days.

  Posted by Bromley Council at 09:16, Thu 28 August 2025

• Appropriate action has been taken to resolve the issue.

  State changed to: Fixed

  Posted by Bromley Council at 15:56, Thu 11 September 2025