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My external stopcock has been paved over and I can't turn my water off to repair my boiler.

Reported via desktop in the Manhole category anonymously at 17:33, Thursday 13 March 2025 using FixMyStreet Pro

Sent to Oxfordshire County Council less than a minute later. FixMyStreet ref: 7274754.

Thames Water no longer dig up incorrectly laid pavements to replace external stopcocks. All other houses on my street have external stopcocks but mine was paved over. Thames Water are refusing to dig up the path to replace my stopcock. I cannot repair my boiler without switching off the water. My internal stopcock is old and I'm advised not to try and move it. I need you to repair the pavement so that I can get heating and hot water. T. 07917845184, 27 The Homestead, OX5 1SS

Council ref: ENQ251041494

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Updates

  • Thank you for your enquiry. This issue has been passed onto the relevant team for investigation.

    State changed to: Investigating

    Posted by Oxfordshire County Council at 17:33, Thursday 13 March 2025

  • If you have a water meter, the stopcock will be in the same hole, and it has to be accessible so the meter can be read. If you don't have a water meter, try asking for one to be installed.

    Posted anonymously at 07:35, Friday 14 March 2025

  • Thank you for your report. We are in communication with the network sponsor at this location to address the issue effectively.

    State changed to: Investigation complete

    Posted by Oxfordshire County Council at 15:58, Tuesday 1 April 2025

This report is now closed to updates from the public. You can make a new report in the same location.