House alarm off
Reported by Maria Velez at 08:58, Sun 9 August 2015
Sent to Enfield Borough Council 2 minutes later
The alarm of a house went off yesterday afternoon - Saturday 8 August and it has not stopped yet. We could not sleep in our bedroom last night. We had to sleep in the living room. And we are round the corner. I can't imagine the situation with direct neighbours. It must be unbearable.
That's not something a council can repair. It might be able to take enforcement action, but that would be a matter for the environmental health department, and you would have needed to contact them whilst the noise was present: http://www.enfield.gov.uk/ info/ 1000000594/ noise/ 2811/ noise_from_residential_property
Http://singletrackworld.com/forum/topic/what-can-you-do-about-a-house-alarm-that-wont-stop supports the idea that the environmental health department are the people to call and you need to do it at the time, not in email (which is how this will reach them) that gets read in the middle of next week.
A properly installed alarm should shut off automatically after 20 minutes, and there should be someone registered with the police or council as being a keyholder and able to disable the alarm. I would think that, if it wasn't already the case.
You might want to point out to the owner that the police don't attend based on just an alarm sounding; someone has to witness something suspicious, so they are relying on the goodwill of the neighbours to look for suspicious activity when the alarm goes off: http://content.met.police.uk/ Article/ Security-alarms/ 1400011145584/ 1400011145584 If they want guaranteed attendance, they need to use a central monitoring service and avoid false alarms.
Http://www.tandridge.gov.uk/environment/pollution/burglar_alarms.htm gives more details of the processes used by one council.
Posted anonymously at 10:13, Sun 9 August 2015
Thanks for all the information provided. It seems to have been resolved. The alarm is still going off but now we are aware a neighbour comes in to deactivate it each time. Looking forward to a alarm free evening. Thnaks again.
State changed to: Fixed
Posted by Maria Velez at 16:57, Sun 9 August 2015
Provide an update