Gully/Drainage problem

Updates

• A job has been raised and scheduled to be carried out by Cheshire East Highways following the enquiry you logged.
  
  We’ll provide a further update once the work is completed. While we make every effort to keep to the programme, dates can change due to unforeseen factors, such as weather and budget availability.

  State changed to: Action scheduled

  Posted by Cheshire East Council at 14:27, Thu 14 November 2024

• State changed to: In progress

  Updated by Cheshire East Council at 12:22, Mon 25 November 2024

• This update is to inform you that your enquiry has been assessed and an ad-hoc jetting job has been raised. Our jetting sites are scored on a risk based matrix, higher scoring gullies will be priority. However, if there is any immediate threat to the property or highways safety requiring an emergency response then we ask that this is telephoned through to the team on 0300 123 5020 between 8:30am – 5:00pm or outside of these hours, contact our out of hours team on 0300 123 5025.
  
  Thank you for taking the time to contact Cheshire East Highways.

  State changed to: Open

  Posted by Cheshire East Council at 21:03, Sun 8 December 2024

• The investigation we have done so far has identified that we need to carry out more work to either better understand or resolve this problem. We have added this location to our drainage improvement programme list. Unfortunately, we are unable to provide you with a timescale of works as they will be prioritised based on risk and available budget. Changes might need to be made if we need to prioritise other works due to emergencies or weather events.

  In the meantime, if there is any immediate threat to the property or highways safety requiring an emergency response then we ask that this is telephoned through to the team on 0300 123 5020 between 8:30am – 5:00pm or outside of these hours, contact our out of hours team on 0300 123 5025.

  State changed to: In progress

  Posted by Cheshire East Council at 14:45, Wed 11 December 2024

• Thank you for contacting Cheshire East Highways.  Your enquiry has been logged and passed to a member of our team. We will aim to assess and update your enquiry within 20 working days. As your enquiry progresses you will receive further updates.

  State changed to: Open

  Posted by Cheshire East Council at 14:12, Thu 6 February 2025

• State changed to: In progress

  Updated by Cheshire East Council at 14:12, Thu 6 February 2025

• This update is to inform you that we have carried out an initial assessment and have identified that we will need to undertake further works to investigate the issue, these works will be raised and programmed in according to our risk matrix. Whilst works are being programmed we will keep the area safe through routine inspections.
  
  If you would like to know more about how we manage gullies and drains, you can find information here:
  https://www.cheshireeast.gov.uk/ highways_and_roads/ road-maintenance/ gullies-and-drains.aspx
  
  Thank you for taking the time to contact Cheshire East Highways.
  If you believe the location has become unsafe and is presenting an immediate danger, please call 0300 123 5020 between 8:30am – 5:00pm or outside of these hours, contact our out of hours team on 0300 123 5025.

  State changed to: Open

  Posted by Cheshire East Council at 09:53, Thu 29 May 2025