Fixed
Serious problem. The manhole is pluckering up due to surrounding slabs sinking and becoming uneven.
Sent to Bromley Council less than a minute later. FixMyStreet ref: 6192325.
I have noted several people trip up on these gutter, manholes.
Please take this matter seriously because I fell so badly tripping up on the uneven manhole, sticking up that I tore my trouser.
Now a few months down the line, I am having to have knee surgery due to the knee trauma experienced due to the severe fall. I have torn my mescinus and now in severe pain. Please do something urgently because there are two manholes on the same pavement that I've witnessed people trip up on. It's a very serious matter. I am young and very active. It's mentally destroying me to know that I will have to have several weeks off work to recover after knee surgery!
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Updates
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Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices
Posted by Bromley Council
at 17:00, Thu 4 July 2024
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Our contractor has been notified to take the appropriate action.
Posted by Bromley Council
at 17:39, Tue 9 July 2024
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Further works are necessary to resolve the issue and have been scheduled for action.
Posted by Bromley Council
at 07:45, Mon 15 July 2024
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Our contractor has rescheduled these repairs and will be carried out shortly. Thank you for your patience.
Posted by Bromley Council
at 11:30, Thu 1 August 2024
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I appreciate you have taken me seriously. Someone has advised me to take Bromley council to court because of my damaged knee due to the fall because of this manhole/slabs puckering issue. I have to undergo surgery to my knee because of the fall. This will leave me 6 weeks out of work. This is a huge concern for me.
Please repair the pavement, area as soon as possible. Do not delay this. I don't want anyone else suffering a major fall from these areas that I photographed.
Kind regards, Sana.
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I apologies over the delay. Our contractor is aware this work is outstanding and is trying again to attend. Unfortunately the "no parking cones" are being removed which is preventing them from carrying out the work.
Posted by Bromley Council
at 12:25, Mon 5 August 2024
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Appropriate action has been taken to resolve the issue.
Posted by Bromley Council
at 09:16, Tue 6 August 2024
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Absolutely Nothing has been done to resolve the issue! Nothing at all. I have not seen any 'active' work being done to resolve the issues at all.
I am highly disappointed and I want to take this complaint further please. I am even thinking of pursuing legal action due to the pain and suffering the fall caused me.
Please reply to me as soon as possible regarding a proper update. NO work has been carried out to correct the issue!
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Dear Team. These are photos taken today of the Same issue I raised initially. Nothing has been done. Please note, you cannot see the severity of the problem in the photos...they are not clear. You need to see the issues with your naked eye ro appreciate now dangerous the puckering is and the sinking of the surrounding slabs, which is causing the manhole to look 'raised' causing people to trip up and fall as a consequence.
Please address these issues as soon as possible. I am willing to show the work men physically to show them where the issues are.
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I have re-inspected the area and the repairs have been completed satisfactorily. No further action is required.
Posted by Bromley Council
at 11:25, Thu 8 August 2024
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Appropriate action has been taken to resolve the issue.
Posted by Bromley Council
at 11:27, Thu 8 August 2024
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Any request for compensation relating to an issue on a Bromley maintained highway must be processed via an insurance claim process. Bromley currently have a shared Insurance Service with Sutton Council and an online claim form can be completed and submitted via Sutton’s website: https://www.sutton.gov.uk/ info/ 200436/ customer_services/ 1146/ insurance_service/ 2
Posted by Bromley Council
at 15:22, Fri 9 August 2024
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Please review the new photos provided. I have states several times, you have Not carried out the essential works to the manholes. Please review my notes carefully and do not keep overriding the photos I have sent as proof that the work has NOT been carried out on the manholes that I reported.
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Repairs were carried outside 53. Please can you provide the precise location. Thank you
Posted by Bromley Council
at 12:09, Mon 12 August 2024
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A job has now been raised outside number 58 Lennard Road.
Posted by Bromley Council
at 18:21, Tue 13 August 2024
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Our contractor has been notified to take the appropriate action.
Posted by Bromley Council
at 18:23, Tue 13 August 2024
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I appreciate you're now carrying out works to repair the issue outside door 58. I've been at work and haven't had a chance to send you the exact location.
Please take these issues that I have raised very seriously, given that I am today returning from my GP due to having to be referred to a specialist orthopaedic consultant because of the sheer pain I am in due to severe knee damage due to falling, tripping up from these manholes puckering up.
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Further works are necessary to resolve the issue and have been scheduled for action.
Posted by Bromley Council
at 11:01, Thu 15 August 2024
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The other repair that is required is for the manhole/paving outside door number 53. In total 3 manhole areas need to be sorted out.
I did initially send 3 different photos but you only repaired one area.
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Appropriate action has been taken to resolve the issue.
Posted by Bromley Council
at 12:19, Fri 16 August 2024
This report is now closed to updates from the public. You can make a new report in the same location.