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Tree still not been addressed

Reported via desktop in the Tree Requires Pruning category anonymously at 10:18, Mon 1 April 2024 using FixMyStreet Pro

Sent to Bromley Council less than a minute later. FixMyStreet ref: 5789803.

In July 2023 a request was put in for the tree at the rear of my property to be pollarded. ref: 4647497. You keep closing the request and not addressing the issue. It is nearly 8 years since you last addressed the tree which is meant to pollarded biannually. Please can you sort this as a matter or urgency as cracks are reappearing in my house.

Asset ID: FP081

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 10:19, Mon 1 April 2024

  • Our contractor has reported to us that they completed this work and therefore the enquiry was closed. Upon inspection, the LBB Tree Officer has found that works were not undertaken and has requested the contractor return to the site to undertake the works as required. Unfortunately, we cannot give a time scale hen they will attend. Please note that the agreed works are to reduce the crown by no more than 30%, the works are not to pollard the tree. Thank you for your continued patience.

    Posted by Bromley Council at 14:53, Thu 4 April 2024

  • We have investigated the report issue and have made contact with the report originator and/or a subsequent commenter to outline further details. This report is now closed on FixMyStreet.

    State changed to: Closed

    Posted by Bromley Council at 14:54, Thu 4 April 2024

  • Please accept our apologies, The contractor has marked the works as completed when no works have been undertaken. A service failure has been raised for the contractor to rectify which we are working with the contractor closely to resolve as soon as possible.

    State changed to: In progress

    Posted by Bromley Council at 08:55, Wed 15 May 2024

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 09:19, Mon 1 July 2024

  • Thank you for your patience whilst we work to resolve your enquiry.

    Posted by Bromley Council at 14:20, Wed 14 August 2024

  • Thank you for your continued patience whilst we work to resolve your enquiry.

    Posted by Bromley Council at 11:33, Mon 30 September 2024

  • Please accept our apologies for the delays, the works have been taken off our incumbent contractor and issued to a third party contractor for completion. We envisage that the contractor will take 6-8 weeks to complete them.

    Posted by Bromley Council at 14:09, Fri 8 November 2024

  • Thank you for your patience whilst we work to resolve your enquiry.

    Posted by Bromley Council at 09:59, Tue 24 December 2024

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 08:46, Wednesday 15 January 2025

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