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Urgent Complaint Regarding Neglected Pathway Maintenance

Reported via mobile in the Street cleaning category anonymously at 16:36, Thursday 8 February 2024

Sent to Runnymede Borough Council less than a minute later. FixMyStreet ref: 5550042.

Dear Runnymede Council,

I am writing to express my deep concern and disappointment regarding the neglected state of the pathway behind and beside my property 26 Boshers Garden Egham TW20 9NZ. The persistent lack of attention over several years has led to deteriorating conditions, increased dirt, and debris.

It has come to my attention that there is no record of the council conducting a cleanup in the area for many years. This negligence has allowed the situation to worsen, posing potential hazards and adversely affecting the quality of life for residents.

I request a detailed explanation of the following matters:

1. The prolonged neglect of the pathway's maintenance.

2. The absence of cleanup efforts in the for many years.

3. Specific actions the council plans to take to address the current state of disrepair.

For clarity, I have attached today's photographs depicting the current state of the pathway.

Immediate action is crucial to rectify this situation and provide an explanation to the community. Failure to address these concerns promptly may compel me to escalate this matter to the next stage of complaint resolution.

I appreciate your urgent attention to this matter and look forward to a comprehensive response.



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  • Subject: Urgent Follow-up on Unresolved Maintenance Complaint

    Dear all,

    I am writing to express my profound disappointment with the lack of acknowledgment or response to my recent maintenance complaint concerning the deteriorating condition of our community pathway and various maintenance issues.

    Despite submitting a formal complaint on January highlighting specific problems such as potholes, overgrown vegetation, and broken fixtures, there has been no communication from the appropriate channels. This lack of responsiveness reflects poorly on the management's accountability and fails to address the safety hazards affecting residents.

    As a concerned resident, I expect timely action to rectify these issues and a formal response acknowledging the urgency of the matter. Neglecting such complaints not only disregards community management responsibilities but also compromises the well-being and safety of residents.

    I urge you to promptly investigate, respond, and take necessary actions to enhance the community's reputation and residents' satisfaction.

    Sincerely, RH

    Posted anonymously at 17:13, Thursday 7 March 2024
    Still open, via questionnaire

  • Subject: Urgent: Road Cleaning Issue Adjacent to My Residence

    Good afternoon,

    I am reaching out to urgently address a concerning issue regarding the cleanliness of the road adjacent to my home.

    Despite previous notifications regarding the accumulation of debris and litter along the road, regrettably, no action has been taken to rectify the situation. As a resident of this area, I am deeply troubled by the deteriorating cleanliness and appearance of our neighborhood.

    The buildup of refuse not only detracts from the visual appeal of the surroundings but also poses potential health and environmental risks. Furthermore, it reflects unfavorably on the community's dedication to upholding a tidy and secure living environment.

    I earnestly request immediate measures be implemented to instigate regular cleaning and upkeep of the road. This could involve arranging more frequent clean-up sessions or allocating additional resources to ensure ongoing maintenance and cleanliness.

    I firmly believe that by promptly addressing this issue, we can contribute to fostering a healthier and more aesthetically pleasing living environment for all residents. Your prompt attention to this matter is sincerely appreciated.

    Thank you for your understanding and cooperation. I eagerly anticipate a swift and positive resolution to this pressing concern.

    Warm regards, RH

    Posted anonymously at 17:39, Thursday 4 April 2024
    Still open, via questionnaire

  • Follow-up: Urgent Attention Required: Neglected Pathway Maintenance

    Dear Runnymede Council,

    I am writing to follow up on my previous email dated three months ago regarding the neglected state of the pathway adjacent to my property at 26 Boshers Garden, Egham, TW20 9NZ. Despite expressing deep concern and disappointment at that time, I have yet to receive any response or action from the council.

    As outlined in my previous email, the pathway has suffered persistent neglect over several years, resulting in deterioration and accumulation of dirt and debris. Despite this being brought to the council's attention, there has been no documented record of cleanup efforts in the area for an extended period. This continued neglect not only poses potential hazards but also significantly impacts the quality of life for residents in the vicinity.

    I once again request a comprehensive explanation on the following matters:

    1. The reasons behind the prolonged neglect of maintenance for the pathway. 2. The absence of any cleanup initiatives in the area for such a considerable duration. 3. Specific actions that the council intends to undertake to address the current state of disrepair and ensure the pathway's restoration to a safe and usable condition.

    Attached are photographs taken, illustrating the ongoing state of the pathway for your reference.

    I cannot emphasize enough the urgency of this matter. Immediate action is crucial to rectify the situation and provide the community with a satisfactory explanation. The lack of response and action from the council thus far is deeply disappointing and unacceptable.

    If this matter is not addressed promptly, I will be left with no choice but to escalate it further through appropriate channels of complaint resolution.

    I await your urgent attention and a prompt and meaningful response.



    Posted anonymously at 08:00, Friday 3 May 2024
    Still open, via questionnaire

  • Still open, via questionnaire, 10:13, Friday 31 May 2024

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