Bus stops Commercial Road north bound

Two bus stops on Commercial Road, north bound, between Boundary Street and Sandhills Lane. There is a drop down from the narrow pavement next to the road into the cycle lane and then back up onto the main pavement. A lady tripped on the pavement the other day and we are concerned about how easy it would be for wheelchair users to negotiate. Would it be possible to have the cycle lane raise at the bus stops, this would remove the unevenness of the pavement/cycle lane and can also act as speed bump for cyclists?