Please trim the tree

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 10:51, Wed 14 June 2023

• I have not received a response. I have been trying to get in touch with anyone from Bromley Council regarding this, but it seems to be a waste of time.

  Posted anonymously at 10:08, Wed 28 June 2023

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 12:50, Tue 4 July 2023

• Thank you for your patience whilst we work to resolve your issue.

  Posted by Bromley Council at 13:07, Fri 25 August 2023

• Thank you for your continued patience whilst we work to resolve your issue.

  Posted by Bromley Council at 09:52, Mon 23 October 2023

• We are still waiting for the tree trimming

  Posted anonymously at 09:18, Mon 27 November 2023

• Thank you for your comments. The works are in hand to be completed as a priority.

  Posted by Bromley Council at 10:32, Mon 4 December 2023

• Due to three recent storms which has resulted in a high volume of tree related emergency callouts which the teams are making progress working their way through. The storm clear up process may impact causing delays for routine works raised for enquiries. The contractor is in hand to visit site to cut back the Oak from buildings structure. Thank you for your patience.

  Posted by Bromley Council at 11:50, Mon 29 January 2024

• Hi can you advise when the contractor will be able to come and trim back the tree?

  Posted anonymously at 18:56, Sat 9 March 2024

• Please accept our apologies for the delays in the completion of the works. The contractor has been chased up and will undertake the works as a priority. Thank you for your patience.

  Posted by Bromley Council at 10:53, Mon 11 March 2024

• My apologies for the delays, the contractor is due to visit site soon to cut back the tree from property boundary, remove dead and damaged branches and to crown lift the tree. Thank you for your continued patience.

  Posted by Bromley Council at 13:45, Wed 24 April 2024

• Hi when is this expected to happen, can you provide an ETA? Will we be notified?

  Posted anonymously at 13:59, Thu 30 May 2024

• Thank you for your comments. We are unable to give timeframes for individual jobs given the physical volume of works raised on a daily basis during the summer months which are our busiest time of the year. The contractor has been issued the works and will undertake them as soon as possible.

  Posted by Bromley Council at 11:27, Mon 10 June 2024

• Please accept our apologies for the delays. The contractor is in hand to visit site to cut back the oak tree in conflict with building structure. Thank you for your continued patience.

  Posted by Bromley Council at 09:11, Mon 29 July 2024

• Appropriate action has been taken to resolve the issue.

  State changed to: Fixed

  Posted by Bromley Council at 10:09, Mon 12 August 2024

• Hi what does appropriate action taken mean? The tree is still overhanging and has grown considerably. We have seen no contractors at all and no tree cutting has been observed.

  Posted anonymously at 11:25, Mon 12 August 2024

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  See attached photos of tree overhang (1)

  Posted anonymously at 12:06, Mon 12 August 2024

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  See attached photos of tree overhang (2)

  Posted anonymously at 12:07, Mon 12 August 2024

• I am a committee member of lower Chesham allotments. I have mentioned the potential danger with regard this tree. Your contractor would only be able to access the tree through the allotments. I can arrange to unlock the gates for them given notice. 07392546509 Sally evans

  Posted by Sally Evans at 07:58, Tue 13 August 2024

• We are continuing to investigate and working to resolve this report

  State changed to: In progress

  Posted by Bromley Council at 10:55, Wed 28 August 2024

• Thank you for the comment, a service failure has been raised with the contractor, the department manager has been informed and will be speaking with the contractor to book a date for completion.

  State changed to: No further action

  Posted by Bromley Council at 13:57, Wed 2 October 2024

• We have investigated the report issue and have made contact with the report originator and/or a subsequent commenter to outline further details. This report is now closed on FixMyStreet.

  State changed to: Closed

  Posted by Bromley Council at 13:58, Wed 2 October 2024

• Hello, following the two updates posted earlier today it is a bit confusing. It was mentioned that 'service failure has been raised with the contractor, the department manager has been informed and will be speaking with the contractor to book a date for completion'. The second update mentions this report is now closed, so if it is closed what happens to the outstanding action for the tree to be trimmed? If the report is closed then we will receive no updates. What are the further details that are to be outlined?

  Posted anonymously at 16:23, Wed 2 October 2024

• This tree is extremely dangerous. By closing this you are ignoring a threat to people and property. I shall be contacting [Tree Officer] of Bromley and idverde for advice.

  Posted anonymously at 08:40, Thu 3 October 2024
  Moderated by Bromley Council at 19:26, Thu 3 October 2024

• Thank you for the comment, the jobs lack of completion is now under investigation, this will be looked into and remedial action taken on the contractor.

  State changed to: Open

  Posted by Bromley Council at 19:21, Thu 3 October 2024

• Please note that this report was raised almost 16 months ago and in that time the tree has grown significantly. There is the real possibility that the tree if continue to be left untrimmed could cause damage to the Minard Court building as it grows further which the council would be liable for. Also to note is that due to the growing foliage, the tree attracts a vast number of insects including mosquitos which means that during the hotter months of the year residents of Minard Court are unable to keep windows open for airflow and therefore have to suffer in the heat. This is obviously something which should not be happening especially as there are two residents at Minard court with newborn babies. I strongly urge you to assign a different contractor to come and assess the tree before then undertaking trimming as well as investigating the previous contractor. Residents should not have had to continually keep chasing for 16 months with no resolution! Please ensure this is escalated accordingly as the responses so far have not been good enough.

  Posted anonymously at 10:20, Fri 4 October 2024

• Please accept our apologies for the inactivity of the contractor. The enquiry was incorrectly closed down by the contractor when the works were not completed satisfactorily. A service failure has been issued to the contractor which they will rectify the uncompleted works. This was chased up earlier this week and the contracts manager will prioritise the completion of the works. Thank you for your continued patience.

  State changed to: In progress

  Posted by Bromley Council at 11:51, Fri 15 November 2024

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 12:09, Fri 15 November 2024

• Thank you for your patience whilst we work to resolve your enquiry.

  Posted by Bromley Council at 11:37, Mon 9 December 2024

• Please accept our apologies for the delays in the completion of the works. The contractor has been chased up again for the rectification of uncompleted works and will prioritise their completion. Thank you for your patience.

  Posted by Bromley Council at 13:00, Friday 24 January 2025

• Thank you - it has been over a year and a half since this was raised. The contractor should be penalised for not undertaking the works they were supposed to.

  Posted anonymously at 18:07, Monday 17 February 2025