Openreach Works Repair

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 09:45, Saturday 1 April 2023

• We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via their subsidiary Openreach: https://www.openreach.com/ help-and-support/ damage-health-and-safety
  

  State changed to: third party responsibility

  Posted by Bromley Council at 13:33, Wednesday 12 April 2023

• Not too surprising that Openreach have not bothered coming to repair the poor reinstatement. Surely LBB should be checking the quality of their work? Please come and check their work and chase Openreach for the repairs to be carried out urgently. As this is an unadopted section it needs to be repaired ASAP before it causes further damage to the road.

  State changed to: Open

  Posted anonymously at 09:45, Wednesday 10 May 2023

• Thank you for your report. I have asked our streetworks inspector to investigate this.

  State changed to: Investigating

  Posted by Bromley Council at 10:09, Thursday 11 May 2023

• State changed to: Closed

  Updated by Bromley Council at 11:27, Monday 3 July 2023

• Not sure why this has been closed - the remedial work has yet to be carried out by Openreach, with each day the more will need repairing. It would be helpful if LBB could intervene and ensure that the remedial work is carried out ASAP.

  Posted anonymously at 12:46, Monday 3 July 2023

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 12:38, Monday 10 July 2023

• Thank you for your update. I have passed this information and enquiry to the inspector.

  State changed to: Investigating

  Posted by Bromley Council at 12:39, Monday 10 July 2023

• We are continuing to investigate and working to resolve this report

  State changed to: In progress

  Posted by Bromley Council at 12:34, Tuesday 11 July 2023

• We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via their subsidiary Openreach: https://www.openreach.com/ help-and-support/ damage-health-and-safety
  

  State changed to: third party responsibility

  Posted by Bromley Council at 20:56, Monday 17 July 2023

• Thanks for your update - it is known that the issue is the responsibility of Open Reach the problem is that unless LBB intervene Open Reach do not bother with carrying out remedial work, its already been several months since it was reported and with each week our road suffers more.

  Please intervene and ensure that Open Reach take responsibility and carry out the remedial work. Residents should not have to be policing third party work on behalf of LBB.

  Posted anonymously at 17:30, Tuesday 18 July 2023

• Thank you for your report. As this section is unadopted this means it is not publicy maintained. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via their subsidiary Openreach: https://www.openreach.com/ help-and-support/ damage-health-and-safety

  State changed to: Closed

  Posted by Bromley Council at 11:26, Friday 21 July 2023