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Bumpy uneven vehicle cross over with severe drop and severe curve to enter property

Reported via mobile in the Road Defect category anonymously at 21:48, Saturday 18 February 2023 using FixMyStreet Pro

Sent to Bromley Council less than a minute later. FixMyStreet ref: 4234280.

We have just moved in and it’s extremely difficult to enter or leave via the vehicle cross over without the car jolting down suddenly due to a large steep drop on the right and a severe curve to the shape of the cross over. The car jolts suddenly and we have had a loud bang the first time we tried to use it due to a drop. Could we please arrange for the cross over to be smoothed out, the drop to be made less sudden and steep and the the cross over to be widened. We intend to remove the front fence soon so the cross over can be widened as much as is needed.

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  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: fixservices

    State changed to: In progress

    Posted by Bromley Council at 21:49, Saturday 18 February 2023

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 18:46, Monday 27 February 2023

  • Good morning, unfortunately we’ve sustained a flat tyre this morning, reversing out over the cross over. There have been several times the car has jolted down loudly because of the combination of the steep incline, the angle at which cars must approach the drive over, due to the tree position and the fact that at the incline the surface is broken and jagged. Please can you let me know when the surface will be fixed and how we can go about being compensated for the cost of the tyre. The drive over is not fit for use at the moment.

    Best wishes, Gill Quilty.

    Posted anonymously at 09:32, Sunday 19 March 2023

  • As outlined at: fixservices please allow up to 35 days for remedial works to be undertaken.

    Jobs to repair highway defects are raised on timescales according to the priority and risk of the defect. However, dependent upon the cause and nature of the issue time frames for a response can vary so please allow up to 35 calendar days for works to be undertaken. More information can be found on our Road and Pavement Defect Environmental Service Aims at: customer-services/ environmental-services-aims/ 17

    Any request for compensation relating to an issue on a Bromley maintained highway must be processed via an insurance claim process. Bromley currently have a shared Insurance Service with Sutton Council and an online claim form can be completed and submitted via Sutton’s website: info/ 200436/ customer_services/ 1146/ insurance_service/ 2

    Posted by Bromley Council at 09:35, Monday 20 March 2023

  • Further works are necessary to resolve the issue and have been scheduled for action.

    Posted by Bromley Council at 09:22, Saturday 1 April 2023

  • Good morning, if possible we’d like to alter what we’ve requested for this drive over. We’ve been living here since January now and have a better understanding on the ramp situation. Could we request that the drive over is straight. That it goes in a straight line from the edge of the existing ramp and post directly towards our front garden please? We will be removing the fence and the front garden will be used for parking, in order to get on an off the drive without risk of hitting the tree it’s safest if the drive over is straight. The angle is severe at the moment. It isn’t possible to reverse on easily or drive forward on. Reversing off the drive atm to avoid the verge means you must go up onto the verge that the tree stands in. So the least complicated way to enter and leave safely avoiding the tree is to straighten the drive over. Also I think this will look much neater in the road and make the grass verge easier to maintain. At the moment it’s constantly muddied as vehicles can’t avoid contact with it due to trying to avoid the tree. Best wishes, Gill Quilty. This wouldn’t involve altering the historic ramp or cobble area. Literally just widening the drive over in a straight line. I’m happy to have a chat out front to explain if that’s easier, it’s just taken us a bit of time to realise why it’s so tricky.

    Posted anonymously at 08:46, Tuesday 18 April 2023

  • I marked up the image I sent previously. We are removing the existing fence and are suggesting the cross over be straightened along the yellow line in line with the stoped curb. Thanks very much.

    Posted anonymously at 08:55, Tuesday 18 April 2023

  • Good morning, This morning the drive over was resurfaced but not widened as requested. The drive over needs to be widened and made straight as shown in my photo to avoid the grass being churned up by our car. The tree is near impossible to avoid. The best way to avoid it is to widen the drive over and make it straight. The angle is too sharp. As we drive around the tree we must go up onto the grass. Obviously we don’t want to drive over the grass but are forced to continue to do so until alterations are made properly. Also as we back out to avoid the tree we are forced very near to the edge of the curb. This has caused damage to our car several times now. Please can someone contact me via email or by phone to have a chat about what needs to be done to solve the issue we have. Our fence is being removed because at the moment the driveway is too narrow.

    Posted anonymously at 09:26, Friday 21 April 2023

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 09:30, Friday 21 April 2023

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