Potholes

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 11:39, Thursday 12 January 2023

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 13:23, Tuesday 17 January 2023

• Could you inform when this will be fixed and why if has not been done yet?

  Posted anonymously at 09:20, Monday 20 February 2023

• Thank you for your update, Works raised at time of inspection remain outstanding with our contractor and is awaiting completion. We apologise for the delay.

  Posted by Bromley Council at 14:28, Wednesday 1 March 2023

• It is now 7 weeks since these potholes were reported and still nothing has been done. Why are you not taking action to ensure that your contractor deals with these issues within the published service standard? This is not acceptable.

  Posted anonymously at 22:35, Thursday 2 March 2023

• Thank you for your report, Our contractor has been requested to arrange for all outstanding repairs previously raised to be scheduled for completion as soon as possible. We apologise for the delay.

  Posted by Bromley Council at 13:35, Tuesday 7 March 2023

• The potholes are getting worse, deeper and more of them This is a main road for emergency vehicles and its becoming dangerous as cars swerve out of their lane to avoid them

  Posted anonymously at 22:02, Tuesday 14 March 2023

• Thank you for your update, Works previously raised remain outstanding with our contractor and is awaiting completion. We apologise for the delay.

  Posted by Bromley Council at 15:07, Thursday 23 March 2023

• Any updates as to work is expected to start please, as this has been outstanding since 12th January/ Thanks

  Posted anonymously at 19:56, Thursday 23 March 2023

• Several potholes near here and all requiring attention.

  Posted anonymously at 20:01, Thursday 23 March 2023

• Potholes are getting worse

  Posted anonymously at 20:10, Thursday 23 March 2023

• Appropriate action has been taken to resolve the issue.

  State changed to: Fixed

  Posted by Bromley Council at 10:44, Tuesday 28 March 2023

• Still not fixed, no appropriate action

  Posted anonymously at 17:39, Tuesday 28 March 2023

• As at 10am today these potholes have STILL not been fixed, although one or two others in the vicinity have been dealt with. It is now 76 days since the initial report - more than twice as long as the 35 day timescale allowed to Riney. Why have these not been fixed? This is now an official complaint.

  State changed to: Open

  Posted anonymously at 10:55, Wednesday 29 March 2023

• Do we have an estimated completion date? I assume there must be a schedule of planned works?

  Posted anonymously at 11:18, Wednesday 29 March 2023

• Official complaint made via LBB website. As no indication of a likely or scheduled completion date.

  Posted anonymously at 15:32, Wednesday 29 March 2023

• Potholes are still there and the issue has not been fixed Complaint going into LBB

  Posted anonymously at 15:48, Wednesday 29 March 2023

• Our contractor has been notified to take the appropriate action.

  State changed to: In progress

  Posted by Bromley Council at 15:28, Thursday 30 March 2023

• They’ve fixed some potholes next to this but left these untouched for some strange reason. Maybe they ran out of tarmac?

  Posted anonymously at 17:37, Saturday 1 April 2023

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  I can confirm only one pothole has been repaired to date. Please see attached. The other potholes have not been dealt with.

  Posted anonymously at 21:35, Saturday 1 April 2023

• As there has been no joy with obtaining a likely resolution date and the request dates from 12th January, I have raised an official complaint, following the official complaints process. The reference no is 94794. Local Councillors also updated.

  Posted anonymously at 21:49, Saturday 1 April 2023

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  Just three of many that haven’t been touched at this section of road as of 2/4/2023 4.30pm. They repaired a few metres along but not these. There are more on the other side of the carriageway.

  Posted anonymously at 17:04, Sunday 2 April 2023

• As the report originator, I have also made an official complaint on the LBB website (ref. 94808).

  Posted by John Perkins at 23:14, Sunday 2 April 2023

• Why is taking so long to repair them? In spite of what the records may say they have definitely not been repaired.

  Posted anonymously at 07:58, Monday 3 April 2023

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  Confirmation of the fact not all of the potholes have been fixed.

  Posted anonymously at 09:22, Monday 3 April 2023

• Thank you for your further comments regarding this issue. Bromley are aware of the significant volume of works raised and outstanding with our contractor and we are continuing to monitor and liaise with them over this outstanding schedule of works. Our Officers are not able to give precise timeframes to individual jobs at this moment but are continuing to undertake regular safety inspections and check any reported issues. We will continue to work with our contractor to ensure that all outstanding jobs are addressed as quickly as they are able.

  Posted by Bromley Council at 16:45, Tuesday 4 April 2023

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  Still unresolved, the road surface is being scattered all over the pavement.

  Posted anonymously at 12:12, Wednesday 5 April 2023

• These still haven’t been fixed. Now 16th April.

  Posted anonymously at 13:53, Sunday 16 April 2023

• Thank you for your further comments regarding this issue. Bromley are aware of the significant volume of works raised and outstanding with our contractor and we are continuing to monitor and liaise with them over this outstanding schedule of works. Our Officers are not able to give precise timeframes to individual jobs at this moment but are continuing to undertake regular safety inspections and check any reported issues. We will continue to work with our contractor to ensure that all outstanding jobs are addressed as quickly as they are able.

  Posted by Bromley Council at 19:44, Sunday 16 April 2023

• Now 94 days old, still unresolved, official complaint logged with LBB. Complaint reference number is 98157.

  Posted anonymously at 19:51, Sunday 16 April 2023

• Escalated to Senior Council Officers and Councillors.

  Posted anonymously at 08:25, Monday 17 April 2023

• Sun 16/04/2023 19:49 Customer/reference number if you have one:: FMS reference is 4118555 • Please give brief details of your complaint or compliment below:: FMS request 4118555 from 12th January is still unresolved. Potholes in Crofton Lane. • What action (if any) would you like us to take?: Basically sort out the potholes in question • Have you already spoken to somebody in the Council about this matter?: yes • If yes, and you know who you spoke to please provide details and dates:: [Redacted] various local Councillors

  Posted anonymously at 12:22, Monday 17 April 2023
  Moderated by Bromley Council at 12:27, Monday 17 April 2023

• Still not fixed. Have sent this report to our MP Bob Neill to highlight the dire state of our roads in the borough.

  Posted anonymously at 13:01, Monday 24 April 2023

• 102 days since this problem was reported. Still unresolved.

  Posted anonymously at 19:28, Monday 24 April 2023

• This problem still not fixed and now more pot holes are appearing. There are over 12 different road defects and a sunken area by the road gutter. There is a planned road closure on Crofton Lane on the 14/04 for BT work, would be clever if Bromley/Riney could organise works at the same time.

  Posted by Sujay Surji at 16:50, Tuesday 2 May 2023

• Thank you for your further comments regarding this issue. Bromley are aware of the significant volume of works raised and outstanding with our contractor and we are continuing to monitor and liaise with them over this outstanding schedule of works. Our Officers are not able to give precise timeframes to individual jobs at this moment but are continuing to undertake regular safety inspections and check any reported issues. We will continue to work with our contractor to ensure that all outstanding jobs are addressed as quickly as they are able.

  Posted by Bromley Council at 17:00, Tuesday 2 May 2023

• When will you be able to provide a date please?

  Posted anonymously at 19:28, Tuesday 2 May 2023

• Now 110 days since reported.

  Posted anonymously at 19:30, Tuesday 2 May 2023

• Now 114 days since reported. Basically what can I add?

  Posted anonymously at 19:52, Saturday 6 May 2023

• No response to my official complaint (ref. 94808) after 30 days either. Did anyone else get a response? I will now be escalating to the Local Government Ombudsman, as per LBB complaints procedure.

  Posted by John Perkins at 20:57, Saturday 6 May 2023

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  I am escalating this to the Ombudsman as well as I too raised a formal complaint. This was raised and acknowledged on 29th March. No response or any indication when this will be resolved. I have been in contact with a Senior Council Officer who has not responded when I chased this up recently. I am very disappointed indeed. I have remained very patient and polite during this ongoing process. I visited the location with a local journalist on Friday and can confirm the problem has NOT been fixed. I am very disappointed with the lack of progress.

  Posted anonymously at 21:23, Saturday 6 May 2023

• Still no news on precisely when this defect will be resolved.

  Posted anonymously at 21:45, Tuesday 9 May 2023

• This has now been escalated to the Local Government Ombudsman. and formally registered with them.

  Posted anonymously at 21:46, Tuesday 9 May 2023

• Thank you for updates, Further works required remain outstanding with our contractor and is awaiting completion. We apologise for the delay and any inconvenience caused by this matter.

  Posted by Bromley Council at 13:26, Thursday 11 May 2023

• Now 119 days old

  Posted anonymously at 20:58, Thursday 11 May 2023

• Any news please on a likely completion date? Now 126 days since this was first reported.

  Posted anonymously at 06:29, Thursday 18 May 2023

• Thank you for your further comments regarding this issue. Bromley are aware of the significant volume of works raised and outstanding with our contractor and we are continuing to monitor and liaise with them over this outstanding schedule of works. Our Officers are not able to give precise timeframes to individual jobs at this moment but are continuing to undertake regular safety inspections and check any reported issues. We will continue to work with our contractor to ensure that all outstanding jobs are addressed as quickly as they are able.

  Posted by Bromley Council at 12:58, Thursday 18 May 2023

• Now 127 days since first reported.

  Posted anonymously at 07:32, Friday 19 May 2023

• Now 136 days since initially reported

  Posted anonymously at 17:37, Saturday 27 May 2023

• Now 137 days since first reported.

  Posted anonymously at 06:30, Sunday

• Now 138 days since first reported. Causing vehicles to swerve. Have escalated but still a problem.

  Posted anonymously at 07:43, Tuesday

• Now 139 days since first reported

  Posted anonymously at 14:38, Wednesday

• Its coming up to our 6 month birthday for these pot holes. I wonder how we can "celebrate" this occasion. Considering filling them with water and having paper boat races. Any other ideas are welcome.

  Posted anonymously at 12:01, Thursday

• These potholes made the news with this gent (see near bottom photos). https://www.mirror.co.uk/ news/ uk-news/ frustrated-mans-last-resort-response-29968406?int_source=nba

  Also shown on BBC London news today

  Posted anonymously at 13:48, Thursday

• Still no sign of a resolution date

  Posted anonymously at 18:04, Thursday

• First reported 141 days ago.

  Posted anonymously at 21:38, Thursday

• First reported 143 days ago Still no indication of a date for this to be resolved.

  Posted anonymously at 16:59 today

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  Checked on Friday afternoon and contacted Senior Council Officer to confirm potholes still not fixed. See photos taken on 2nd June to confirm the locations. Can all of the potholes be fixed please and not just one and the others left. This would be much appreciated. Thanks

  Posted anonymously at 17:04 today

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  To remove any confusion here is the location.

  Posted anonymously at 17:57 today

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  Some of the potholes needing fixing. There are at least 6

  Posted anonymously at 18:08 today

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  Some more of the potholes and road defects requiring fixing

  Posted anonymously at 18:09 today