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The manhole cover is broken at both ends and when road transport goes over it’s making a banging noise all day and night

Reported via desktop in the Road Defect category anonymously at 16:20, Thursday 5 January 2023 using FixMyStreet Pro

Sent to Bromley Council less than a minute later. FixMyStreet ref: 4091699.

Noises all day and night from traffic

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  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: fixservices

    State changed to: In progress

    Posted by Bromley Council at 16:20, Thursday 5 January 2023

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 12:43, Tuesday 10 January 2023

  • Your workman fixed this yesterday today it’s broken again lasted less than 24 hours please fix properly this time it’s very annoying.

    Posted anonymously at 16:37, Wednesday 11 January 2023

  • This manhole cover is getting much worse and makes the whole house shake when traffic goes over keeping us awake this needs urgent repairs.

    Posted anonymously at 23:55, Monday 16 January 2023

  • Please bear with us. These works are still outstanding with our Minor Works contractor and will be completed soon.

    Posted by Bromley Council at 10:58, Friday 20 January 2023

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 12:14, Friday 20 January 2023

  • Although the initial problem was indeed dealt with (as our house shook too) the manhole cover is making a loud noise every time a car goes over it which is unavoidable for the cars due to the cover's location. This is causing us issues especially at night when we are trying to sleep. Please could someone come out and finish this job off to alleviate this problem.

    Posted anonymously at 15:55, Friday 10 February 2023

  • We have been putting up with constant banging 24 hours a day for 4 weeks now this is ridiculous when you are trying to sleep can somebody please take charge and fix this fault we have emailed you countless times.

    State changed to: Open

    Posted anonymously at 11:24, Tuesday 14 February 2023

  • This is a Thames Water manhole cover that has been reported to Thames Water we are waiting their response.

    Posted by Bromley Council at 14:51, Monday 20 February 2023

  • State changed to: Closed

    Updated by Bromley Council at 16:34, Monday 3 April 2023

  • The noise is worse than ever and the house is shuddering again when big trucks/buses go past. It is hard to sleep when there is traffic outside for myself and young family. The condition of the road around the grid is worsening (see pics) and you say that it is a Thames Water problem but it was Bromley who did the repairs initially which were not done properly in the first place. Please give us an updat on this asap as it is getting beyond a joke now.

    State changed to: Fixed

    Posted anonymously at 15:33, Tuesday 4 April 2023

  • Myself and a neighbour have had a word with Stuart - the contractor for Cappagh - who has 'repaired' the job. The tarmac that has been put over the manhole cover is aready moving when cars and vans go over it. The contractor admitted himself that this will not the last repair. I believe he is calling the office for further instructions. Please could a more permanent solution be found as this is putting a plaster over an open wound - it will not last. I can already hear the manhole cover under the tarmac making a noise from the house.

    Posted anonymously at 12:49, Wednesday 5 April 2023

  • Thank you for your comments, Cappagh are a contractor for Thames Water and not Bromley, we have referred the ongoing issue with this cover to Thames Water.

    Posted by Bromley Council at 12:59, Wednesday 5 April 2023

  • We have investigated this report and found the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water. Future issues with Thames Water infrastructure can be reported directly to Thames Water via: contact-us/ report-a-problem

    State changed to: third party responsibility

    Posted by Bromley Council at 13:02, Wednesday 5 April 2023

  • When I spoke to the contractor and asked who he worked for, the response was Bromley Council. Forgive me if I'm confused.

    Posted anonymously at 13:06, Wednesday 5 April 2023

  • We have investigated this report and found the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water.

    Posted by Bromley Council at 11:17, Friday 21 April 2023

  • To keep you updated, the problem with the manhole cover is back. The last few days, our house has been shaking and we knew that thus would mean soon the noise would be back. Sure enough it's begun. I have reported it to Thames Water but am also letting you know.

    Posted anonymously at 22:04, Tuesday 2 May 2023

  • Still banging 24 hours a day

    State changed to: Open

    Posted anonymously at 15:27, Wednesday 17 May 2023

  • Still banging 24 hours a day

    State changed to: Open

    Posted anonymously at 15:33, Wednesday 17 May 2023

  • Having spoken with Thames Water, the manhole cover is NOT theirs. It is on their plans but not as one of their covers so the issue is NOT with Thames Water. Bromley need to come and erect safety barriers around the manhole off, lift the manhole and find out who it does belong to: Highways Agency, BT, etc. Temporary lights then need installing so that whoever this DOES belong to can fix it and it needs to be fixed properly and given time for the repair to dry properly. Someone coming along and putting temporary tarmac on is like putting a plaster on a gaping wound. I am in the process of contacting ENVIRONMENTAL HEALTH due to the constant noise and the fact that my house shakes. This CANNOT be good.

    Posted anonymously at 18:03, Thursday 18 May 2023

  • Having done some research, and knowing from Thames Water that this is manhole isn't theirs but is 'privately owned', there's a good chance there's a rainwater soakaway under that manhole (as there are others close by) which means a dirty big hole which will be exposed when the remaining tarmac finally crumbles. The bottom of the manhole can be seen already. The result of a collapse if this IS the case isn't an option any party wants. Someone needs to lift this manhole cover and get a handle on what is under it. I have informed Environmental Health as well Robert Neill MP. Let's get something done.

    Posted anonymously at 21:17, Thursday 18 May 2023

  • Someone came out to 'fix' the problem. The noise is as bad as ever. There is evidence of some new tarmac which is ineffective and hasn't done anything to solve the issue - a proper fix needs to be done. They wouldn't say who they worked for which I found interesting but it wasn't Thames as it's not their manhole. Bob Neill has been in touch and promised to pass this to the relevant people and there is an ongoing 'job' lodged with Environmental Health. I am worried about the houses around the manhole as they shake when large lorries and buses go past along with the incessant noise. What is the update from your end please Bromley? Will this be properly fixed soon? We rely on our council in these matters.

    Posted anonymously at 14:05, Friday 26 May 2023

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