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Door lock not working properly on disabled toilet

Reported via mobile in the Public toilets category anonymously at 13:50, Sun 4 October 2020 using FixMyStreet Pro

Sent to West Oxfordshire District Council less than a minute later

I went to use the disabled toilet on the leys using a radar key. Upon trying the lock with the key, the light went from red to green. However, the door did not unlock. Luckily, the toilet attendant was on site, so was able to let me in to use said toilet. I witnessed others struggle with the same door, I do not know whether they had a key or paid the 20p fee but the door did not work for them and the attendant had to open it for them too

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