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Broken BT Manhole, noisy rocking lids and failed reinstatement

Reported anonymously at 18:57, Thursday 30 January 2020

Sent to Broadland District Council and Norfolk County Council 3 minutes later

Reported to BT but they have done nothing about it. The Noise of the clattering loose manhole cover is terrible and the residents have had enough!!! Also the reinstatement as failed around the manhole and a pot hold is starting to form.

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  • Problem still not fixed, still getting woken on through the night and early mornings as vehicles drive over this noisy manhole. The frame is rocking and the road is breaking up around it. Reported to BT and reported to Norfolk Country Council but over a month later still not fixed. Very disappointed

    Posted anonymously at 18:29, Friday 28 February 2020
    Still open, via questionnaire

  • Despite this being a failed reinstatement work by BT for a failed manhole last year, Norfolk county council continue to say the problem can only be fixed by BT. This is a really lazy response because under section 81 this could be fixed quickly as it’s a defect to previous BT work. Neither BT or NCC seem to be owning the problem. It’s a noisy horrible defective manhole tha continues to keep us awake at night.

    Posted anonymously at 19:16, Friday 27 March 2020
    Still open, via questionnaire

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