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Ealing Council - Misdirected Correspondence

Reported by Nick Roberts at 13:22, Thursday 14 February 2019

Sent to Ealing Borough Council 2 minutes later

14/02/2019 - Incorrectly addressed and mis-directed correspondence received from Ealing Council in respect of a fixed penalty notice for fly-tipping outside No 263a, Bilton Road, Perivale Ref: 250053670.

The correspondence, which was handed to me by the postman, already opened, was addressed to Mr C. Ona, 7, Corbins Lane, South Harrow, HA2 8EN.

I am the sole resident at this Corbins Lane address, and have been for the last 32 years.

What's more the postcode used (HA2 8EN) is not the correct postcode for 7 Corbins Lane.

Royal Mail Postcodes states that the following addresses in Corbins Lane have postcode HA2 8EN and have the number 7 in their address:- Flat 7, No 91 Corbins Lane, Nos 27, 37, 47, 57, 67, 71, 73, 75,77, 79 and 79A.

I attempted to contact the author of the letter Mr Britton by telephone using the Percieval House direct dial and through the operator unsuccesfully. I anticipate that the next ice-age would have been upon us before the musak stopped and I got though.

Hence this post on F-M-S , copied to the CEO Ealing Council.

For future reference my charging-out rate for spending my time correcting your apparent cock-ups is £50 an hour. My time is valuable, even if yours isn't.

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Updates

  • Received a second piece of correspondence today, similarly mis-addressed (Attached above). I responded accordingly.

    "Dear Mr Najsarek,

    I have received today a second piece of mis-directed mail to a Mr C. Ona (See second attachment above).

    Without opening it I presume that this contains the notice of fine escalation – there having been no response to your initial correspondence to Mr Ona.

    It appears, that y our correspondence system continues to incorrectly associate No 7 Corbins Lane with the postcode HA2 8EN.

    Royal Mail Postcode finder shows clearly that No 7 does not fall within HA2 8EN:-

    Https://www.royalmail.com/find-a-postcode

    I presume that, if this correspondence goes unanswered, and you fail to correct and/or halt the process, the next step will be a court summons.

    In order to avoid further nugatory effort and expense for Ealing Council and its hard-pressed Council Tax payers, a possible reprimand by the Magistrate for wasting court time and an avoidable slur on your reputation, I have taken the liberty of doing some research using details shown on the scanned credit card slip attached to your original notice to Mr Ona (See third attachment above). This shows firstly, that Mr Ona was using a company credit card issued to a company PowerMac Ltd and that the address stated for the card was 37, Corbins Lane.

    37 Corbins Lane falls within HA2 8EN.

    Further, the free UK Companies database on-line search facility offered by Companies House tells us that PowerMacs registered address is Godstone, Surrey (See fourth attachment) and whose main business is property development.

    FYI:-

    Https://beta.companieshouse.gov.uk/

    Please instruct your junior staff, including Mr Britton, that your current process is in error and needs re-composing with the correct address details.

    As usual, a copy of this correspondence will be posted to the “Fix-My-Street” website.

    As this erroneous process continues to run, despite my previous correspondence, I will be retaining the second letter I received from you for my records, in the event that it goes to court.

    Be advised that my normal charging out rate for doing your work for you out is £50 per half hour, consider this advice an introductory offer discounted zero rate.

    Regards,

    Nick Roberts,

    7, Corbins Lane, Harrow, Middlesex HA2 8EL"

    Ealing Council are obviously well worth the anticipated 5% increase in Council Tax for FY 2019/20 - deadbeats.

    Place your bets as to whether an ill-founded court process is started. Unbelievably pants admin, the infinity number of monkeys using the infinite number of typewriters could do better than this.

    Posted by Nick Roberts at 13:49, Wednesday 6 March 2019

  • Got this E-mail response on 7th March 2019:- "Dear Mr Roberts, I apologise for the delay in us getting back to you regarding this issue. Our system is set up so that letters are sent automatically if payment has not been received so please accept my apologies for the sporadic letters you have been receiving. I can confirm that I have removed your address from this system and, you will no longer receive any further communication regarding this fixed penalty notice. Again, please accept my sincere apologies. Kind regards, Shan McCarthy".

    One wonders how any half-decent "Automatic" system fails to recognise that the house number doesn't fall within the postcode used in the letter, unless, of course, the original input is manual (Or subject to later manual alteration) and Official legal process correspondence is sent un-checked/unaudited. Brill. That's the way to keep the ol' Council Tax Low ! Low ! Low ! and the name of the CEO out of the courts and the papers.

    I've marked this report as "Don't know" as regards a fix, as, nowadays, you can't rely on anything said actually being done or done correctly when it comes to either local or national government . . . only time will tell.

    Posted by Nick Roberts at 22:00, Tuesday 19 March 2019

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