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Pavement totally lifted and broken up by large conifer tree in close proximity

Reported in the Pavements/footpaths category by Shaun Nicholas at 13:22, Wednesday 24 January 2018

Sent to Norfolk County Council 5 minutes later

This pavement has been broken for several months and at night it is treacherous to use. It looks like the tree roots have disturbed the ground and causing the pavement to lift and break.

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Updates

  • Pictures added to show damage

    Posted by Shaun Nicholas at 13:40, Wednesday 24 January 2018

  • Email received today from Norfolk County Council. New Status: We have inspected and are going to resolve the problem - After investigation we have confirmed action is required. Defects are scheduled for repair depending on the nature of the defect and work needed but on average can take approximately 6 weeks. More information on how we inspect and identify defects can be found on line here.

    Posted by Shaun Nicholas at 16:49, Wednesday 14 February 2018

  • Recieved this email from Norfolk County Council Please do not reply to this email. This email address cannot receive replies and your communication will not be received.

    Dear Shaun Nicholas

    We are pleased to advise that your enquiry ENQ-157969-B7S9X4 has been updated.

    Highways Maintenance: Highway Damage (excluding potholes). Received: 1/24/2018 3:08:50 PM Location: WOOD GREEN NORWICH Please use this link to view the ticket location.

    If you have reported this enquiry online, you can see details by visiting https://my.norfolk.gov.uk/ sign-in and clicking on 'My requests and enquiries'.

    New Status: We have resolved the problem. More information on how we inspect and identify defects can be found on line here.

    Customer Service Team Norfolk County Council

    I am very disappointed with the 'repair' , the path is still unsafe to use, a tree root still laying on top of the pavement and the surface is not suitable for walking upon.

    Posted by Shaun Nicholas at 11:13, Sunday 25 February 2018

  • Not the expected level of craftsmanship from the council's repair. Very disappointing.

    Posted by Shaun Nicholas at 11:20, Sunday 25 February 2018

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