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Collapsed inspection cover on cycleway/footway

Reported in the Roads/highways category by MJ Ray at 17:16, Wed 10 January 2018

Sent to Norfolk County Council 3 minutes later

The concrete inspection cover north of the drain bridges has collapsed, leaving a deep hole. This is a trip hazard for walkers and crash hazard for cyclists. Please can an emergency cover be taped down until you make the owner replace it?

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  • NCC ref ENQ-148740-F4F4P0 "We have reported the problem to the relevant Authority or Organisation for their investigation - The defect is not something dealt with by our highways teams so we have forwarded this on to the relevant authority or organisation for action"

    That seems strange. Surely a failed manhole leaving a hole is a highway danger?

    Posted by MJ Ray at 14:15, Fri 19 January 2018

  • Still open, via questionnaire, 14:37, Tue 13 February 2018

  • Barriers were placed on the collapse, blocking the entire cycleway. They then blew over in a storm. Still unfixed as of last Friday.

    Posted by MJ Ray at 14:37, Tue 13 February 2018

  • Still open, via questionnaire, 13:03, Fri 16 March 2018

  • Emailed NCC to ask for action on this, cc'd county councillor.

    Posted by MJ Ray at 13:14, Fri 16 March 2018

  • NCC claim to have passed it to BT Openreach and told me to call them! I called BTO on 08000232023 options 1 and 1 and they claimed it hadn't been reported (but then where did the purple BTO-style fences come from?), so I reported it and it's reference number EA3WAX74 and should be fixed within 48 hours.

    I also asked NCC whether they had any reference number or felt any responsibility to keep footways/cycleways accessible to all users...

    Posted by MJ Ray at 13:04, Mon 19 March 2018

  • Current situation this evening. I was slightly wrong: the fences are red, not purple.

    Posted by MJ Ray at 18:58, Tue 20 March 2018

  • Called BT. They say it's not theirs. Some doubt over whether they looked at the correct hole. I need to note an adjacent house name because they can only use postcodes, which is of course difficult for a stretch like this with no house adjacent. I'll also look more closely with a light to see what's in the hole. I've also challenged NCC highways to do ANYTHING again.

    Posted by MJ Ray at 13:52, Mon 16 April 2018

  • It's still there. Measured it. There's about 67cm from the hole to the kerb, less from the edge of the barriers. The hole is over 1m deep. County Councillor Alex Kemp keeps following this up, but there's still basically a big hole in the cycleway and has been for months.

    Posted by MJ Ray at 17:13, Thu 19 April 2018

  • It's still there. I had emails saying it would be fixed last Thursday. It wasn't on Friday night. Today I stopped with a camera again and it's a mess after the weekend storm has blown it around. It seems pretty clear to me that this isn't being checked very often. If only they would put a temporary cover down as asked instead of persisting with the obnoxious fences.

    Posted by MJ Ray at 13:15, Tue 1 May 2018

  • Told that a temporary cover has finally been sourced and they'd ask for it to be put down today. Picture is the scene at 5.30pm today - no change, still not wide enough for a bike to pass safely. A bike with wider handlebars or a wobbly rider could easily clip the fence and tip the rider into the road.

    Posted by MJ Ray at 18:07, Wed 2 May 2018

  • Temporary cover finally installed 4 May, not taped into place so it moved a bit. Permanent cover installed a few weeks later but it remains loose. Close enough to be considered fixed in my opinion.

    State changed to: Fixed

    Posted by MJ Ray at 10:28, Wed 3 October 2018

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