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Bus stop display not working properly

Reported in the Bus stops category by Westfield Parish Council at 09:53, Tuesday 27 June 2017

Sent to Bath and North East Somerset Council 2 minutes later

The bus stop display has not been working for some time. This was first reported on Fix my Street on 30th May.

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Updates

  • Thank you for contacting Bath and North East Somerset Council.

    Your query has been logged and forwarded to the Public Transport Team. Case Reference Number 230748 Enquiry Type Bus Stops or Shelters

    Posted by Westfield Parish Council at 12:25, Wednesday 28 June 2017

  • Reported again 11th July as nothing yet fixed.

    Posted by Westfield Parish Council at 12:09, Thursday 13 July 2017

  • From: Council Connect [mailto:Council_Connect@BATHNES.GOV.UK] Sent: 12 July 2017 12:12 To: Emily Merko Subject: RE: Bus stop displays not working - Case Number 230748

    Dear Ms Merko,

    Thank you for your enquiry.

    I have contacted the Public Transport team to urge them to provide the information you have requested. They will no doubt be in contact shortly.

    Kind regards, Chris Taylor Customer Services Officer

    Posted by Westfield Parish Council at 12:10, Thursday 13 July 2017

  • From: Christopher Heward Sent: 26 July 2017 11:41

    Thank you for this David, I’ll get this passed on to the contractor.

    For future reference for the Parish Council, please forward on any reports of issues with digital displays, roadside timetable or otherr bus stop infrastructure to.

    Many thanks all.

    Kind regards, Christopher

    Christopher Heward Public Transport Assistant Bath & North East Somerset Council

    From: Sent: 26 July 2017 09:36 To: Subject: Westfield Parish Council

    Hi David,

    Further from our telephone conversation please below complaint from Westfield Parish Council.

    The electronic displays at these two stops are not working - is it possible to fix this, please? Many thanks. Location - BA3 3US and BA3 3UU,Westfield Chapel (Ne Bound), Westfield and Westfield Chapel (Sw Bound), Wells Road, Westfield

    Thank you.

    Posted by Westfield Parish Council at 13:40, Tuesday 15 August 2017

  • From: Emily Merko Sent: 15 August 2017 13:37 To: 'Christopher Heward' Cc: 'public_transport@bathnes.gov.uk' Subject: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Dear Christopher,

    Just to let you know that I checked today and the bus stop displays are still not working.

    Kind regards, Emily

    ------------------------------ Emily Merko Finance Officer Westfield Parish Council

    Posted by Westfield Parish Council at 13:40, Tuesday 15 August 2017

  • From: Emily Merko Sent: 06 September 2017 12:26 To: 'Christopher Heward' Cc: 'public_transport@bathnes.gov.uk'; Subject: RE: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Dear Christopher,

    Sorry to say that these displays are still not working – this issue was first reported on 30th May.

    Many thanks for any help you can give to getting this fixed as soon as possible.

    Emily

    Posted by Westfield Parish Council at 12:27, Wednesday 6 September 2017

  • From: Jon King [mailto:Jon_King@BATHNES.GOV.UK] Sent: 11 September 2017 09:12 To: Subject: FW: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Dear Emily

    I am sorry that the RTI displays at Westfield Chapel have been out of action for so long, unfortunately these shelters received damage to the advertising units including some water ingress a few months ago. At the time the shelters were immediately disconnected from the supply to make them safe and we hoped that the shelter contractor would fix them in a timely manner. Unfortunately the shelter contractor has let us down and I am pressuring them to return and fix this as soon possible given the time it’s been out of action. I do have another contractor lined up that I may turn to if needs be but I hope that by the middle of this week I can give you an update as to when it will be fixed.

    Regards Jon

    Jonathan King Public Transport Officer Bath & North East Somerset Council Tel: 01225 394287 Fax: 01225 394335 Email: jon_king@bathnes.gov.uk

    Posted by Westfield Parish Council at 13:41, Tuesday 12 September 2017

  • From: Emily Merko Sent: 05 October 2017 15:32 To: 'Jon King' Cc: Lesley Welch; Tracey Stephens; Ron Hopkins; Christopher Heward Subject: RE: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX Importance: High

    Hi Jon

    A resident has reported to us today that as well as the electronic displays not working the lights in the shelter are no longer working either which means that, in the early mornings and evenings, the printed timetables cannot be read either.

    We’d be really grateful for a speedy resolution to this issue.

    Many thanks, Emily

    ------------------------------ Emily Merko Finance Officer Westfield Parish Council

    Posted by Westfield Parish Council at 15:32, Thursday 5 October 2017

  • From: Jon King Sent: 11 October 2017 10:42 To: Emily Merko Cc: Lesley Welch; Tracey Stephens; 'Ron Hopkins'; Christopher Heward Subject: RE: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Hi Emily

    At long last I have a date from the contractor, they will be visiting the site on Friday so all being well they can fix the shelters then I will get an electrician to switch the power back on.

    Regards Jon

    Jonathan King Public Transport Officer

    Posted by Westfield Parish Council at 10:50, Wednesday 11 October 2017

  • From: Jon King [mailto:Jon_King@BATHNES.GOV.UK] Sent: 17 October 2017 14:02 To: Emily Merko Subject: RE: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Hi Emily

    The shelters were repaired last week and are all now completely repaired. However were waiting for the power to be switched back on which I hope will be done soon.

    Regards

    Jon

    Jonathan King Public Transport Officer

    Posted by Westfield Parish Council at 10:42, Thursday 19 October 2017

  • From: Jon King [mailto:Jon_King@BATHNES.GOV.UK] Sent: 23 October 2017 11:58 To: Emily Merko Subject: RE: Bus stop displays at Westfield Methodist Church, Wells Road, BA3 3SX

    Hi Emily

    I believe that the displays are now working, I’ve not seen them myself but my remote monitoring software says that they are.

    Regards

    Jon

    Jonathan King Public Transport Officer Bath & North East Somerset Council

    State changed to: Fixed

    Posted by Westfield Parish Council at 14:03, Tuesday 31 October 2017

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