B&NES opted for top-to-bottom case management with the FixMyStreet Pro Avenue package, bringing benefits right across the board.
With the full-featured Avenue package, B&NES made life easier for everyone: customer services staff, inspectors, frontline staff… and of course, their residents.
FixMyStreet has always focused on high usability for citizens making street reports.
Now the same benefits apply to your staff. Developed in partnership with real-life councils, FixMyStreet Pro makes the report fulfilment cycle just as simple, intuitive and useful for council employees, every step of the way.
B&NES took the easy route in procurement, through GCloud 9 which removes the need for a lengthy period of tendering.
They went for a two year contract, with an expected launch in spring 2018.
What does top-to-bottom case management look like? With Bath and NE Somerset District Council’s implementation of FixMyStreet Pro, it’s clear to see: coherent, user-friendly tools for staff at every tier, and all potential headaches simply averted, thanks to systems that happily talk to each other.
And of course, easier tools for staff make for cost savings at every turn: tasks can be completed more quickly, and time-wasting duplications are removed. Streamlined systems and nifty solutions all help to avoid the common hurdles of street fault management, bringing efficiencies all round.
Cutting expenditure begins with giving your staff the tools to do their jobs quickly and painlessly. So let’s take a look at how FixMyStreet Pro transforms the working environment across the board.
B&NES are now all ready to roll, and will be launching their FixMyStreet Pro service once staff have taken advantage of the training sessions that come as standard with their chosen package.
But there are all sorts of options for the future, too: