When a resident makes a report on the national FixMyStreet site, we ask them to choose a category for the issue, and to place a pin in the map to show its exact location.
These two pieces of information inform where the report is sent. Each council can stipulate exactly which categories they would like displayed: commonly these will be Potholes, Street lights, Graffiti, and any other issue types they deal with. Many councils, and especially larger ones, assign each category to a different email address (or route within their CRM if they’ve opted for full integration with FixMyStreet).
As a FixMyStreet Pro client council, you’ll have the ability to edit categories via the dashboard: delete them if you no longer use them; change the title or email address if required, or add new ones — try it out for yourself on our demo site. Non-client councils, by the way, can get in touch with us at any time to ask us to do the same on their behalf, for the nationwide FixMyStreet.com site.
But there’s a little more that FixMyStreet does, too. As a council, you’ll be well aware that just because a report’s made within your boundaries, doesn’t necessarily mean that it’s dealt with by you. In the two-tier UK council system, responsibility for different categories of report are often split between county and district councils, or borough councils and the GLA, for example.
FixMyStreet can effortlessly deal with this, based on which category has been assigned to each report. If it needs to be directed to a different council or body, you need never even see it — even if the report is originally made via your own website, it’ll still appear on the map for other residents to see, but it will be winging its way safely to the other authority.
Find out more about FixMyStreet Pro, and ask questions, at one of our regular Friday webinars.