Introducing FixMyStreet Pro.
Made with councils, for councils.

Street & environment reporting that integrates with any council system — and brings savings from day one

Residents, staff and contractors love FixMyStreet Pro for its ease of use. If you’re the budget-holder, you’ll love its sensible pricing, too.

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Why do councils choose FixMyStreet Pro?

Make savings

Replace legacy software with a modern user friendly front-end for your staff, contractors and citizens

Increase efficiency

Send problems to the correct person, team, authority or contractor, based on location, category and priority

Minimise duplication

An open and transparent approach to issue reporting — show the good work your teams are doing and reduce duplicate reports

Open standards

With Open311 your services can talk freely with one another — the key to unlocking digital transformation savings

Fully integrated

Plug into your existing investments in mapping, asset, customer and case management services — we take on the integration risks for you

Complete control

You decide and manage which issue types are included, and what to ask the reporter — without incurring additional development costs

Customers

Bristol City Council Angus Council Oxfordshire County Council Hart District Council Bromley Council Stadt Zurich Royal Borough of Greenwich

Features

End-to-end flexibility

Designed in collaboration with councils, to streamline your process from customer service, through inspection to instruction and resolution

Mobile friendly

Built to be optimally responsive on desktop, tablet and mobile devices — with offline updating for your inspectors

Quick setup

Get a beta service, branded as your council, within a couple of days. Full integration to live service follows in just a few weeks

Training included

We’ll help you make the most of FixMyStreet Pro to reduce customer service tasks and improve your response times

Location specific

Pinpoint reports to exact locations, with custom map tiles, integrated to your existing GIS systems and support for UPRN services where available

Tracking & reporting

Track service levels, highlight bottlenecks and monitor contracts with area alerts and custom performance dashboards