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FixMyStreet for Councils

The UK’s favourite fault-reporting technology, now available for council websites.

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Loved by users. Welcomed by councils.

In 2007, we built the national website, FixMyStreet.com. The aim? To make street fault-reporting as simple as it could be, both for residents and for councils.

And it worked. Residents loved the easy interface; councils welcomed the shift to digital. Now we’ve developed FixMyStreet for Councils, allowing you to bring the award-winning FixMyStreet experience directly to your own council website’s users.

FixMyStreet for Councils creates a council-branded, seamless fault-reporting interface for your site, integrating directly with your back-office systems, and available via web or mobile.

Channel shift

Every council wants it. There are plenty of ideas on how to achieve it - but FixMyStreet for Councils will actually deliver the holy grail of channel shift.

It’s a tried and tested catalyst for shifting citizen contact online - our existing client councils have reported a shift of up to 300% from phone to online reporting. Why? Because when online reporting systems are this easy, phone contact plummets.

With installation costs from £4,500, FixMyStreet starts paying for itself within weeks - and, most importantly, frees up your staff for more important tasks.

Appy days

Your residents want to report faults as they see them, so FixMyStreet for Councils is available as an app for Apple and Android phones.

Patchy coverage in some parts of your borough? That’s fine: the FixMyStreet for Councils apps will store any report as it’s made, then send it off once there is access to a connection.

We know that not everyone’s on an iPhone or Android device. No problem - your reporting interface can also be accessed via any smartphone browser, as a mobile-optimised website

Heard enough? Get in touch now to talk about your project

Stress-free hosting

FixMyStreet for Councils is hosted in the cloud, but is templated to look and feel exactly like a part of your website.

That makes maintenance and upgrades our business – and leaves you to get on with the business of getting street faults fixed.

Just the way you like it

FixMyStreet for Councils is flexible - and you can mould it to fit into your systems. So, you dictate the report categories, and where those reports should be routed.

You can also choose the statuses you display as the report goes through your system, from ‘in progress’ to ‘awaiting further information’ to ‘fixed’.

You can tell us which types of reports are not your responsibility, and where we should route them instead.

And you can tailor the text that we use at every step (or use ours - we’ve worked hard on it!).

Residents love it

We get a lot of love in the FixMyStreet mailbag – and now you can tap into some of that positive feeling too.

Why do people feel so strongly about FixMyStreet? Because it makes it so easy to address the problems they experience within their own neighbourhoods.

FixMyStreet puts reports online, as well as sending them directly into your systems. It gives you a great way to display all the hidden work you do - and it provides residents with a forum for discussion.

Who's using FixMyStreet for councils?

Our UK client councils include Stevenage, Bromley, Barnet, Oxfordshire, Hart, East Sussex County Council, Greenwich, and (soon to launch) Warwickshire County Council.

FixMyStreet for Councils is also in use outside the UK, in the city of Zurich, Switzerland.

Case studies

For the insider view, and to understand the integration process, read these councils’ stories.

FixMyStreet for councils case study Zurich .pdf FixMyStreet for councils case study Barnet .pdf

Beyond councils

FixMyStreet is flexible software: it can be adapted for any use that relies on people pinpointing a location on a map. That might include crime reporting, bird spotting, or any other type of crowdsourced, map-based project.

For example, Collideoscope, a project for collecting research data around cycling accidents, or See Something Say Something, an iPhone and Android app for reporting anti-social behaviour, developed for the West Midlands Safer Travel Partnership.

Tell us a new use for FixMyStreet for Councils, and we bet we can make it happen.

Pricing

Web

First year £4,500
Subsequent years £2,500per annum
  • FixMyStreet on your website
  • Custom branding
  • Reporting dashboard
  • Training
  • Upgrades, maintenance, and support

Mobile Web

First year £6,500
Subsequent years £3,750 per annum
  • Everything from FixMyStreet Web
  • Fully mobile responsive templates, allowing residents to report issues on smartphones

Mobile Web & Apps

First year £15,500
Subsequent years £6,000 per annum
  • Everything from FixMyStreet Web
  • Everything from FixMyStreet Mobile Web
  • Branded iPhone and Android apps for public issue reporting

Extras

Back-office integration: scoping with your technical team

Discovery work with your IT team to advise them on integration

One-off from £2,250*

Full integration with CRMs and fault management systems

We manage the integration from our end, with minimal input from your IT teams required.

First year £3,750—£15,000* Subsequent years £2,500 per annum

* Price depends on complexity of integration requirements, and can be calculated on request.

Prices do not include VAT

Book a demo

Want to know more? Get in touch now – we’re always up for a chat about council needs.

Or, to really understand how FixMyStreet for Councils could work for you, book a demo. We’ll show you exactly how it would look and behave on your own website. Just drop us a line.

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