FixMyStreet Professional

FixMyStreet Professional: street reporting service for councils

Integrate FixMyStreet with any council system for smooth end-to-end report fulfilment

Residents, staff and contractors love FixMyStreet for its easy-use interfaces. If you’re the budget-holder, you’ll love its sensible pricing, too.

Try FixMyStreet Professional right now, on our demo site

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Ending in .gov.uk

Benefits

Increase efficiency

Route problems to the correct person, team, authority or contractor based on location, category and priority.

Minimise duplication

An open and transparent approach to local issue reporting that reduces incidents of repeat and duplicate reports.

Streamline your process

The first case-management service designed with councils, for councils. Streamline your process from customer service, through inspection to instruction and resolution.

Stay flexible

Open standards compliant for complete customer flexibility: support the landscape of service providers to further increase your reach.

Work with your existing services

Support for your existing mapping, asset, customer and case management services ensures that your solution works for your current processes and systems.

Expand your reach

Reports made within your boundaries are published to FixMyStreet.com’s one million visitors a year.

Plans

Pricing and feature information for all FixMyStreet Pro tiers
Features Driveway Crescent Boulevard Avenue
Define problem categories and email contacts Yes Yes Yes Yes
Dashboards None 1 customisable dashboard Customisable dashboards for up to 3 teams Customisable dashboards for up to 3 teams
FixMyStreet at your domain, with your branding No Yes Yes Yes
System integrations (eg: CONFIRM, Salesforce, Mayrise) None None Up to 2 integrations Up to 4 integrations
Inspector specific views None None None Yes
Moderate reports No Yes Yes Yes
De-duplicate reports No No Yes Yes
Customer services agents can report on customer’s behalf No No Yes Yes
Training No No Training workshop for up to 12 staff Training workshop for up to 40 staff
AddressBase integration No No No Yes
Roadworks.org planned works integration No No No Yes
Add asset locations No No No Yes
Offline functionality No No No Yes
Custom map tiles No No No Yes
Custom geocoder No No No Yes
Add adopted roads No No No Yes
Price Free £7500 £20000 £35000

Features

Map-centric problem reporting

Handle any type of location-specific report within the nominated county, borough or city; including geolocation and images.

Mobile ready

Companion mobile application for Android and iOS, so your customers can report issues on the go and FixMyStreet is designed for optimal display on desktop, tablet and mobile browsers.

Our experience, your brand

White-labelled product, branded to complement your existing services. Extend your reach to over a million visitors on the nation’s most popular local issues service, FixMyStreet.com.

End-to-end case management

A complete case management solution for customer services, inspection and maintenance teams. Support for industry standard mapping, asset, works and applications including Salesforce, Mayrise and Confirm®.

Inspection service

Mobile optimised, offline capable planning, markup and instructing service for your inspection teams.

Customised reporting

Supports category-specific report content and data, to help you collect the details you need. Track service levels, highlight bottlenecks and monitor contracts with area dashboards.

Contact

Use any address ending in .gov.uk to verify that you are making contact from a council within the UK.

We’ll get right back to you to find out more about your needs.

If you are contacting FixMyStreet for any other reason, please see our main contact page.

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required

Ending in .gov.uk

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