FixMyStreet Professional: street reporting service for councils
Integrate FixMyStreet with any council system for smooth end-to-end report fulfilment
Residents, staff and contractors love FixMyStreet for its easy-use interfaces. If you’re the budget-holder, you’ll love its sensible pricing, too.
Route problems to the correct person, team, authority or contractor based on location, category and priority.
An open and transparent approach to local issue reporting that reduces incidents of repeat and duplicate reports.
Streamline your process
The first case-management service designed with councils, for councils. Streamline your process from customer service, through inspection to instruction and resolution.
Open standards compliant for complete customer flexibility: support the landscape of service providers to further increase your reach.
Work with your existing services
Support for your existing mapping, asset, customer and case management services ensures that your solution works for your current processes and systems.
Expand your reach
Reports made within your boundaries are published to FixMyStreet.com’s one million visitors a year.
|Define problem categories and email contacts||Yes||Yes||Yes||Yes|
|Dashboards||None||1 customisable dashboard||Customisable dashboards for up to 3 teams||Customisable dashboards for up to 3 teams|
|FixMyStreet at your domain, with your branding||No||Yes||Yes||Yes|
|System integrations (eg: CONFIRM, Salesforce, Mayrise)||None||None||Up to 2 integrations||Up to 4 integrations|
|Inspector specific views||None||None||None||Yes|
|Customer services agents can report on customer’s behalf||No||No||Yes||Yes|
|Training||No||No||Training workshop for up to 12 staff||Training workshop for up to 40 staff|
|Roadworks.org planned works integration||No||No||No||Yes|
|Add asset locations||No||No||No||Yes|
|Custom map tiles||No||No||No||Yes|
|Add adopted roads||No||No||No||Yes|
Map-centric problem reporting
Handle any type of location-specific report within the nominated county, borough or city; including geolocation and images.
Companion mobile application for Android and iOS, so your customers can report issues on the go and FixMyStreet is designed for optimal display on desktop, tablet and mobile browsers.
Our experience, your brand
White-labelled product, branded to complement your existing services. Extend your reach to over a million visitors on the nation’s most popular local issues service, FixMyStreet.com.
End-to-end case management
A complete case management solution for customer services, inspection and maintenance teams. Support for industry standard mapping, asset, works and applications including Salesforce, Mayrise and Confirm®.
Mobile optimised, offline capable planning, markup and instructing service for your inspection teams.
Supports category-specific report content and data, to help you collect the details you need. Track service levels, highlight bottlenecks and monitor contracts with area dashboards.