Steps to footbridge
Reported in the Roads/highways category by Colin Newman at 20:14, Mon 20 October 2008
Sent to Barking and Dagenham Borough Council 3 minutes later
The metal non slip tread covers are missing from some of the steps to the footbridge over the railway. Tom Stephenson (020) 7904 4361 at Network Rail may be contact.
Offensive? Unsuitable? Tell us
Updates
Nothing's happened. The uncovered steps are very slippery in frosty weather. I hop there are no falls / injuries.
From: 3000Direct [mailto:3000Direct@lbbd.gov.uk] Sent: 22 October 2008 11:50 To: Colin Newman Subject: RE: Problem Report: Missing tread covers
Dear Colin,
Thank you for contacting Barking and Dagenham Direct.
We have logged your report with our Highways department; they will investigate within 2 working days; your reference is 180333
In the meantime, if you have any questions or require further information please do not hesitate to contact us on 0208 215 3000 or 3000direct@lbbd.gov.uk. Yours sincerely,
Karen Partridge Barking and Dagenham Direct London Borough of Barking and Dagenham Roycraft House, 2nd Floor 15 Linton Road Barking, IG11 8HE Telephone: 0208 215 3000 Fax: 0208 227 5184 Minicom: 0208 227 5755
In the meantime, if you have any questions or require further information please do not hesitate to contact us on 0208 215 3000 or 3000direct@lbbd.gov.uk. Yours sincerely,
Karen Partridge Barking and Dagenham Direct
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From: 3000Direct [mailto:3000Direct@lbbd.gov.uk] Sent: 22 October 2008 15:49 To: Colin Newman Subject: RE: Problem Report: Steps to footbridge
Dear Colin,
Thank you for contacting Barking and Dagenham Direct.
We have logged your report with our Highways department; they will investigate within 2 working days; your reference is 180498
In the meantime, if you have any questions or require further information please do not hesitate to contact us on 0208 215 3000 or 3000direct@lbbd.gov.uk.
Yours sincerely, Karen Partridge Barking and Dagenham Direct London Borough of Barking and Dagenham Roycraft House, 2nd Floor 15 Linton Road Barking, IG11 8HE Telephone: 0208 215 3000 Fax: 0208 227 5184 Minicom: 0208 227 5755
Now a Stage 2 Corporate Complaint LBBD/33964. Please actually replace the tread covers - that they need replacing is known and doesn't need investigating.
The tread covers still haven't been replaced. I don't know what the complaint investigation is intended to achieve, but I've not had a response anyway.
"From: [mailto:@lbbd.gov.uk] Sent: 20 March 2009 09:08 To: colinnewman@ntlworld.com Cc: Subject: Stage 2 Corporate Complaint LBBD/33964
Dear
Stage 2 Corporate Complaint LBBD/33964
I refer to your e-mail to our corporate complaints team regarding the missing treads on the footbridge that crosses the railway at Suffolk Road. First of all may I apologize for the time it has taken for someone to respond back to you on your enquiry.
The footbridge is owned and maintained by Network Rail. Our Area Highway inspector has reported the missing treads to John Eccles of Network Rail and the reference number is 2540604. Mr. Eccles also stated that the footbridge is to be replaced in the 2009/10 financial year."
FIVE MONTHS and a stage 2 complaint just to report it Network Rail.
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