Broadband - BT Lines
Reported by Lorraine Purnell at 11:34, Mon 23 June 2008
Sent to Chester City Council and Cheshire County Council 1 week, 3 days, 7 hours, 41 minutes later
This probably not a council issue, but i run a business from home that relies on the internet during business hours and the BT lines for broadband are atrocious. When signing up we were told we could only receive 4MB broadband because we are at the end of the line from the junction box at Helsby. I have recently been testing the speed and receive between 0.3 and 0.4MB. When the line is being used a lot between here and the junction, the connection drops so low it disconnects. I am then left with no internet access for sometimes hours at a time. Contacting BT alone makes no difference and i don't know where to go next as this is something that needs sorting out with the increase in Broadband subscribers.
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Updates
Received an email reply stating that the Council would be looking into the problem and would notify me within 10 days or would let me know the status at that time. Still waiting!!!
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